Most bookings are made with SALOGI S.r.l.. SALOGI
S.r.l.. is an Agent with power of attorney of the Principal (owner of
the property). Your signature on the
booking form will be taken as your and your party's acceptance of the following
A deposit of 30% of the property rental must be paid. No contract
with us will exist until we have received this amount and the booking form duly signed,
and have subsequently confirmed your booking. Should you later cancel, cancellation
charges will become payable in accordance with paragraph 3.
2. Payment of the Balance
The balance of the payment must be paid at least eight weeks
before departure. If the balance is not received by us by the due date, we shall be entitled to cancel the
booking without prejudice to our claim for cancellation charges, and to retain the
deposit. For bookings made within eight weeks of departure date, you will be required to
pay the full cost of your holiday at the time of booking.
3. Cancellation by You
It is agreed between us that should you wish to cancel all or any
part of your booking, or that the booking is cancelled by us due to non-payment, then we
shall be entitled to the following percentage of the holiday cost.
8 weeks or more before departure Deposit (30%)
6-8 weeks before departure 50%
6 weeks-departure date
Cancellations must be received in writing by
4. Alterations and Cancellations by SALOGI /
Though it is unlikely that we will have to make any changes to
confirmed arrangements, it does occasionally happen, and we will advise you at the
earliest possible date. If for any reason beyond our control we are unable to provide you
with the property you have booked, we reserve the right to transfer you to a
similar property. However, if this is not possible or you do not wish to be transferred,
we will cancel the booking and refund the amount paid to us for the property,
but we will not be liable for any cancellation charges for travel
5. Number of People / Replacements
Only those persons stipulated on the booking form may use the
property. The number of people must not exceed the number of sleeping place indicated in
the brochure. Should the key holder find more persons than those stated, it is
totally up to his discretion to ask the clients to vacate the house.
Infants (children under 2 on date of return) are not included in
occupancy figures. However many owners limit the number of
infants/toddlers. Each child over 2 (whether sleeping in a baby
cot or not) will be counted as part of the villa occupancy.
6. Commercial Use
clients intend to use a villa for any type of commercial use such as photo
shoots or filming this should immediately be advised at the time of
booking. Such use will only be allowed with the written consent of
SALOGI, who in turn will implement specific arrangements and
stipulations thus imposed by the villa owner. No private parties,
weddings, wedding receptions or large gatherings are allowed in the
properties without written permission from SALOGI. No camping is
permitted on the property grounds.
It is a condition of booking that your party is covered by a
comprehensive travel insurance, including cover against trip cancellation. The appropriate
coverage should be purchased at the time of the booking. Please contact your travel
agent, travel consultant or insurance broker about
this. Your signature on the booking form confirms that you are
covered by such insurance.
8. Arrival and Departure Times
Clients must arrive between 4 p.m. and 7 p.m. and leave before 10
a.m. on the day of departure. If the client is late, advance notice must be given
in writing. In case of flight delays or inconvenient while travelling,
clients should contact our office or the local housekeeper. Late
arrivals are very difficult to be arranged and the housekeepers may
reserve the right of asking for an extra fee, depending on the single
case. In any case, it is not possible to arrange arrivals after
10pm. It is up to the keyholder's discretion to decide whether or not to
allow clients to enter the house at times other than those stated. SALOGI
/ Italian Rentals decline all
responsibility in the matter.
9. Security and Telephone Deposits
A security deposit as stated in the price list is payable upon
arrival to the keyholder in cash (any currency) or with traveller's checks
(duly filled and signed). This is to cover the cost of any damage or
breakages during your stay to the property or the contents. This amount, less any applicable claims, will be
returned to you on the morning of departure. Failure to pay the deposit can result in the keyholder refusing entrance to the house.
Pets are generally not accepted by house-owners. If you want to
bring one with you, please check in advance if this is possible. If accepted, you
will be requested for an additional security deposit and/or adequate insurance.
We have visited and checked each property and the descriptions in
the brochure are therefore accurate and made in good-faith. However we decline all
responsibility for any modifications made by the owners without our knowledge. We also do
not accept responsibility for the breakdown of the supply of water, gas
nor electrical and telephonic lines, including electronic devices and
internet connection, though we will use our best endeavors to arrange for
these problems to be solved. If you have any problem during your stay which cannot be
satisfied by dealing directly with the owner or manager of the property, you should
contact us immediately. It is impossible for us to claim compensation from the owner after
you have returned from your holiday if you have not recorded the problems with us during
your stay. Complaints lodged only at the end of the holiday period will not be taken into
consideration. Clients who abandon the house without authorization from SALOGI
/ Italian Rentals lose all
rights to any eventual refund or rebate.
The property will be clean throughout at the
beginning of the rental period and must be left by the tenant clean
throughout at the end of the rental period. It is usually possible to arrange maid service but this cannot be
guaranteed. The costs vary in different areas - approximately 15 Euros per
hour - and
are paid locally. If a maid is booked in advance, her services cannot be
cancelled locally without payment. Linens are normally changed
once per week. Not all houses have cots and few have more than one.
The client signing the contract is responsible for the correct
and decent behavior of his party. Should the client and his party behave in a manner that
is not acceptable by civilized standards, the keyholder may ask the client and his party
to vacate the house.
14. People With Health Issues
People with disabilities or health issues should
verify with us the suitability of the property that they are
considering. Our properties are in the countryside and bugs,
spiders, wasps and domestic animals are common in rural settings.
Please take note of this in case someone in your group has serious
15. Access to the Properties (Low Slung Cars,
Vans and Mini-buses)
Most of our houses are located in the countryside. Some of them
can be accessed only by unsealed roads and driveways. We therefore advise people intending
to take a sports or low-slung car on holiday, to check with us first whether the access to
the property allows for such a car. We advise against the use of
vans and mini-buses. Please always check with us, at the time of
booking, if you are planning to use this type of vehicle when staying at
one of the properties.
16. Swimming Pools
Swimming pools are not open all year. If
your rental period is outside the period May 26th to October 6th, please
check with us that the pool can be opened. Swimming pools are not
enclosed with fences and there are no lifeguards. Clients' use of
the swimming pool is at their own risk. Children must be
supervised at all times. Neither the villa owners
nor SALOGI and its Agents assume responsibility for use of the swimming
Heating costs are not included in the price and
must be paid directly on the spot to the owner or his/her representative
before departing. Please note that heating in Italy, when not
subject to restrictions by the local government, is more expensive when
compared to other countries. If you look for a property in the low
season, make sure to ask for an estimate of the heating costs. You
may be asked a supplementary deposit for heating expenses.
18. Water and Electricity
Please note that most of the properties that we offer are not the
typical purpose-built Mediterranean holiday villas. Most are converted farmhouses or
former manor houses, full of character and history. Water shortages do occur; please use
it sparingly during the summer months. At the same time, Italy is probably one of the few
countries in the world where the government has introduced a system of electricity
limitators to contain the national consumption. This means you must be careful when using
more than one appliance at once because the limitator will shut the electricity off.
19. Internet Connection
Many of our properties have an internet
connection. From our experience, when a connection is interrupted
due to technical reasons beyond our control, it is unfortunately very
difficult, despite our efforts, to receive immediate assistance from
some of the internet providers operating in Italy. We therefore
strongly suggest that those who need access to their emails should bring
their own Blackberry, or similar portable device. Please note that
in any case we cannot accept responsibility for lack of these services
(see also item 11).
Valuables left at the property are at the clients risk. Neither
SALOGI nor the owners (nor their staff) are responsible for their loss.
21. Tourist Taxes in Italy
A local tourist tax (tassa di soggiorno) has been introduced across
year 2012 and most of municipalities in Tuscany and other touristic
areas have opted to apply it. The amount, set on a number of nights,
varies from place to place and is to be paid directly by tourists on the
arrival at the property.
In the event of any dispute concerning the terms and conditions
of this contract, the court of law of Lucca will have jurisdiction and Italian Law will be
applied. On signing the Booking form the client totally and unconditionally accepts
these Booking Conditions.